Under normal conditions (without delays), delivery usually takes between 5–12 business days for EU countries, depending on the destination. 1- 3days for domestic shipping depending on the mode of payment.

To minimize delivery risks, we ship all orders in discreet packaging, especially to countries with stricter postal control.

• Your package will be carefully packed, and the products wrapped in bubble wrap to ensure that everything reaches you in good condition.
• The appearance of the package is designed to look like a typical online store parcel, indistinguishable from thousands of other packages sent daily, in order to not raise any suspicions. The packaging also varies depending on the country of destination, tailored to our extensive experience in each specific region.
• We only ship to countries without strict customs controls with exception depending on order volume and client request, where packages are not routinely inspected. This approach has been validated by our many years of experience. We have stopped shipments to countries where there is a risk of package seizure to protect you from potential difficulties. We have good statistics on successful deliveries to European countries, therefore you can always find the actual list of countries to which we ship at Delivery.
• We reduce the possible risks for our customers associated with delivery by shipping orders in discreet packaging to some countries with enhanced post office control.

In the event that a package fails to reach you due to various postal issues (unfortunately, packages do sometimes get lost), we will assist you according to our Reship Policy. As our client, you are guaranteed assistance, and thanks to our experience in this field, you are fully protected from any potential risks.

⏳ In most cases, tracking may not update for 3–5days, after which the parcel moves to the next point depending on your location. This often happens when the parcel receives the status “in transit” after being sent from the sender’s country to the destination country. During this period, updates may not appear for 7–10 days or even longer.

🔁 If you do not receive your parcel within 30 days and the tracking status still has not changed, it may be considered lost. In this case, we will reship your order free of charge according to our policy described here 👉 Reship Policy.

📍 Usually, tracking starts updating after your parcel has reached the sorting center in the country of departure. The next update typically appears once it arrives in the destination country. During this interim period, tracking information may temporarily remain unchanged — this is completely normal.

To receive compensation, please contact us via the support form on our website 👉 Contact Email/Whatsapp. Before contacting support, please prepare the following:

1. Take photos of the outer packaging as it arrived.
2. Take clear photos of the damaged product(s).
3. Record a video of the unpacking process.

By providing this information, you will help us review your case quickly and offer the best possible solution.

Your case will be reviewed in accordance with our Reship Policy to ensure a fair and timely resolution.

🛒 However, some payment methods have a minimum amount due to security reasons. You can always find the current minimum amount for each payment method during the checkout process.

• Firstly, your package will be carefully packed, and the products wrapped in bubble wrap to ensure that everything reaches you in good condition.
• Secondly, the appearance of the package is designed to look like a typical online store parcel, indistinguishable from thousands of other packages sent daily, in order to not raise any suspicions. The packaging also varies depending on the country of destination, tailored to our extensive experience in each specific region.

❗Please note that discounts do not apply to the delivery cost.

❌ Order Cancellation After Payment or Shipment: no changes can be made.

If your order is in the status “Paid,” “Packaging,” “Picked up by Courier,” or “Shipped,” it means the order has already been submitted for shipment, and no changes or cancellations can be made.

✅ Order Cancellation During Processing: we can make changes

If the order is not paid and still in the “Processing” or “Reminder” status, we can make changes or cancel the order during business hours.

• SEPA/SWIFT bank transfer
• Credit/Debit card (usually available for registered customers with 2+ completed orders)
• Cryptocurrency (BTC, USDT, etc.)

However, they may change from time to time, so all current payment methods can be seen in the “Payment methods” section during order checkout.

👉 For more details, please visit our Payment page.

👉 For detailed information about payment processing times, please visit our Payment page